Hard Skills
EntrySanitization and DisinfectionThe practice of applying chemical agents to surfaces to eliminate pathogens and maintain hygienic standards in guest rooms and common areas.
IntermediateChemical Safety and HandlingKnowledge of the properties, storage requirements, and safe application of cleaning chemicals, including following WHMIS or SDS guidelines.
EntryEquipment OperationProficiency in using and performing basic maintenance on industrial cleaning equipment such as vacuum cleaners, floor polishers, and steam cleaners.
EntryWaste Management and RecyclingSystematic sorting and disposal of trash, recyclables, and hazardous materials according to environmental policies and local regulations.
Soft Skills
IntermediateAttention to DetailThe ability to identify and rectify minor cleanliness issues, such as dust in hard-to-reach areas or linen imperfections, to meet brand standards.
IntermediateTime ManagementThe capacity to organize cleaning tasks effectively to meet strict deadlines for room turnovers and check-in schedules.
AdvancedGuest Privacy and DiscretionAdhering to strict protocols regarding guest confidentiality and the respectful handling of personal belongings while cleaning occupied rooms.