Hard Skills
IntermediateSkip TracingThe process of locating a person's whereabouts for purposes such as debt collection or legal proceedings using specialized databases and investigative techniques.
AdvancedFDCPA ComplianceKnowledge and adherence to the Fair Debt Collection Practices Act and other relevant consumer protection laws.
BasicAccount ReconciliationThe process of comparing internal financial records against debtor payments to ensure balances are accurate and up-to-date.
Soft Skills
IntermediatePersuasive NegotiationThe ability to influence debtors to agree to repayment plans or lump-sum settlements through effective communication and bargaining.
IntermediateConflict De-escalationThe use of communication techniques to calm agitated debtors and resolve disputes without escalating to hostility.