Hard Skills
EntryLuggage Handling and StorageThe technical proficiency in safely transporting, tagging, and organizing guest belongings using appropriate equipment like luggage carts.
EntryLobby Maintenance and Visual StandardsThe ability to monitor, report, and rectify minor cleanliness issues or furniture disarray in the public lobby area.
IntermediateLocal Area KnowledgeMaintaining up-to-date information regarding nearby transport links, attractions, and dining options to assist guests.
IntermediateSecurity ObservationProactively identifying unauthorized individuals or safety hazards within the lobby and entrance areas.