Hard Skills
AdvancedWeight and Balance CalculationThe process of determining the total weight of the aircraft and the location of its center of gravity to ensure safe flight operations.
IntermediateGlobal Distribution Systems (GDS) ProficiencyOperational knowledge of airline reservation systems such as Sabre, Amadeus, or Galileo for ticketing and passenger management.
IntermediateRegulatory Compliance and Security ScreeningStrict adherence to FAA, TSA, or local aviation authority protocols regarding passenger identification and baggage safety.
BasicBaggage Logistics ManagementCoordinating the sorting, tagging, and loading of luggage to ensure it reaches the correct destination aircraft.
Soft Skills
IntermediateConflict ResolutionThe ability to handle difficult passenger situations, such as flight delays or cancellations, with professionalism and empathy.
IntermediateMultitasking and Time ManagementEffectively managing gate operations, passenger boarding, and documentation within strict departure windows.