Hard Skills
AdvancedDefensive DrivingThe practice of using driving strategies that minimize risk and help avoid accidents by predicting hazards and maintaining vehicle control in diverse conditions.
AdvancedEmergency Protocol ManagementStrict adherence to established procedures for vehicle evacuations, medical emergencies, or mechanical failures.
IntermediateRoute Navigation and Schedule AdherenceThe ability to maintain precise timing points along a designated route while navigating urban traffic and infrastructure.
IntermediateAccessibility Equipment OperationThe technical proficiency in operating wheelchair lifts, ramps, and securement systems for passengers with disabilities.
BasicRadio Communication ProtocolsClear and concise use of two-way radio systems and standardized codes for communicating with dispatch and emergency services.
Soft Skills
IntermediateConflict De-escalationThe ability to use verbal and non-verbal communication techniques to calm agitated passengers and resolve disputes without physical intervention.
AdvancedSituational AwarenessMaintaining constant vigilance of the surrounding environment, including pedestrian behavior, track conditions, and vehicle blind spots.