Hard Skills
IntermediateRisk AssessmentEvaluating the risk profile of applicants to determine eligibility and premium rates for life insurance policies.
AdvancedFinancial Needs AnalysisThe process of evaluating a client's current financial situation and future goals to recommend suitable life insurance coverage levels.
IntermediateRegulatory ComplianceAdhering to industry-specific laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.
IntermediateCRM ProficiencyThe ability to effectively use Customer Relationship Management software to manage leads, track renewals, and document interactions.
Soft Skills
AdvancedConsultative SellingAn approach that prioritizes relationship building and identifying client needs over high-pressure sales tactics.
AdvancedEmpathy and Relationship BuildingThe ability to understand and share the feelings of clients, particularly during sensitive discussions about mortality and family protection.