Hard Skills
AdvancedHealth and Safety MonitoringIdentifying potential hazards and ensuring all visitors adhere to facility safety guidelines and operational protocols.
BasicEquipment OperationThe ability to safely set up, operate, and perform basic troubleshooting on sport or recreation machinery and tools.
IntermediateFirst Aid and Emergency ResponseExecuting life-saving procedures and providing immediate care during medical emergencies or facility evacuations.
BasicCash Handling and POS SystemsAccurately processing ticket sales, equipment rentals, and merchandise transactions using point-of-sale software.
Soft Skills
IntermediateCustomer ServiceProviding assistance and high-quality support to guests to ensure a positive and safe leisure experience.
IntermediateConflict ResolutionManaging and de-escalating disputes between guests or addressing complaints regarding facility access and usage.
IntermediateCrowd ManagementOrganizing and directing the movement of large groups of people to ensure orderly access to rides or sports areas.