Hard Skills
AdvancedLabor Relations ManagementThe process of overseeing and managing the relationship between the organization and labor unions or employee groups.
AdvancedSocial Program EvaluationThe systematic assessment of the design, implementation, and utility of community-based social programs.
IntermediateHR Policy DevelopmentFormulating standardized guidelines for workforce management, including recruitment, ethics, and safety.
Soft Skills
IntermediateDispute MediationFacilitating a resolution to conflicts between individuals or groups through neutral intervention.
AdvancedLegislative AdvocacyActivities aimed at influencing government officials and public policy decisions relevant to social services.
AdvancedCrisis ManagementThe ability to lead an organization through sudden and significant negative events or emergencies.