Hard Skills
IntermediateInformation Retrieval SystemsProficiency in using digital directories, proprietary databases, and internal search tools to locate specific data for guests.
AdvancedMultilingual CommunicationThe capability to communicate effectively with a diverse range of customers in more than one language to facilitate service.
BasicKiosk Hardware TroubleshootingBasic upkeep and the ability to identify and fix common issues with kiosk equipment such as touchscreens, printers, and scanners.
Soft Skills
IntermediateCustomer Interaction ManagementThe ability to provide helpful information and assistance to customers in a kiosk setting while maintaining a professional demeanor.
IntermediateConflict ResolutionTechniques for managing frustrated or difficult customers in a calm, professional manner to reach a positive outcome.