Hard Skills
IntermediateCash HandlingAccurately processing currency, making change, and handling winning payouts while maintaining a balanced drawer or pouch.
Entry-levelKeno Game KnowledgeComprehensive understanding of Keno rules, ticket types, payout structures, and gaming equipment operation.
IntermediateRegulatory ComplianceAdherence to local gaming laws, age verification protocols, and responsible gaming initiatives.
Soft Skills
Entry-levelCustomer ServiceProviding proactive and polite assistance to casino patrons while collecting bets and delivering payouts to ensure a positive gaming experience.
Entry-levelVerbal CommunicationEffectively articulating game information to patrons and coordinating with the Keno desk via radio or in-person.
Entry-levelPhysical StaminaThe ability to remain on one's feet and walk long distances throughout a shift on the casino floor while carrying equipment.