Hard Skills
EntryKeno Equipment OperationThe technical ability to operate computerized keno systems, random number generators, and ticket processing hardware.
IntermediateCash Handling and PayoutsThe precise management of currency, chips, and the accurate calculation and distribution of winnings.
IntermediateGaming Regulatory ComplianceAdherence to local, state, and federal gaming laws, including Anti-Money Laundering (AML) and 'Know Your Customer' protocols.
IntermediateMathematical LiteracyAbility to perform quick mental calculations regarding odds, game multipliers, and transaction totals.
Soft Skills
EntryCustomer Service and EngagementProviding professional and friendly interactions with patrons, explaining game rules, and encouraging play.
IntermediateConflict De-escalationThe ability to manage disgruntled players or disputes regarding ticket validity or payouts in a calm manner.
IntermediateVigilance and Surveillance AwarenessIdentifying suspicious behavior, counterfeit currency, or attempts at cheating within the keno lounge.