Hard Skills
IntermediateProspecting and Lead GenerationThe systematic process of identifying and contacting potential commercial clients to build a sales pipeline for janitorial services.
AdvancedConsultative SellingA sales methodology focusing on building relationships and uncovering specific facility needs to recommend tailored cleaning and maintenance solutions.
IntermediateCRM ProficiencyThe ability to utilize Customer Relationship Management software to track interactions, manage accounts, and forecast sales revenue.
AdvancedContract NegotiationThe skill of discussing and finalizing service level agreements, pricing structures, and terms to reach mutually beneficial outcomes.
AdvancedFacility Assessment and EstimatingThe technical ability to walk through a facility, measure square footage, and estimate labor and material costs required for janitorial services.
IntermediateJanitorial Industry KnowledgeUnderstanding of cleaning standards (e.g., ISSA), chemical safety (SDS), equipment types, and commercial sanitization protocols.