Hard Skills
AdvancedInvestigative InterviewingThe ability to conduct structured interviews with claimants and employers to gather evidence and verify information while maintaining legal standards.
ExpertLegislative InterpretationAnalyzing and applying the Employment Insurance Act and related regulations to determine program eligibility and compliance.
IntermediateCase ManagementThe systematic organization and tracking of investigation files from initial intake through to final resolution and reporting.
AdvancedData Verification and ReconciliationComparing employer payroll records against claimant reports to identify discrepancies in reported earnings.
Soft Skills
IntermediateConflict ManagementThe capacity to handle difficult or hostile interactions with claimants during investigations or when delivering adverse decisions.
AdvancedAnalytical ThinkingBreaking down complex data from multiple sources to identify patterns of non-compliance or fraudulent activity.
ExpertProfessional Integrity and EthicsStrict adherence to the values and ethics code for the public sector, ensuring unbiased and fair treatment of all individuals.