Hard Skills
AdvancedInvestigative InterviewingThe systematic process of questioning claimants, employers, and witnesses to gather factual information and evidence regarding benefit eligibility.
IntermediateStatutory InterpretationThe ability to analyze, interpret, and apply the Employment Insurance Act and associated regulations to specific investigation cases.
IntermediateCase ManagementThe organized tracking and progression of multiple investigation files from opening to final determination within established service standards.
IntermediateData Analysis and Pattern RecognitionReviewing payroll records, financial statements, and system alerts to identify inconsistencies or indicators of organized fraud.
AdvancedInvestigative Report WritingSynthesizing complex information into clear, concise, and objective written reports that document findings and support recommendations for action.