Hard Skills
IntermediateRegulatory ComplianceUnderstanding and adhering to legal standards such as the FDCPA for debt collection practices.
BasicFinancial MathematicsCalculating interest, remaining balances, and payment plan feasibility.
IntermediateCRM Software ProficiencyEfficiently using customer relationship management systems to track and update account records.
Soft Skills
AdvancedNegotiationThe ability to reach an agreement on payment schedules while maintaining customer relationships.
IntermediateConflict De-escalationManaging tense interactions with debtors to reach a productive outcome.