Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware, software, and connectivity issues for end-users.
IntermediateIncident ManagementThe ability to log, track, and manage the lifecycle of service requests using ticketing systems while adhering to Service Level Agreements (SLAs).
IntermediateNetwork FundamentalsUnderstanding of TCP/IP, DNS, DHCP, VPNs, and hardware like routers and switches to resolve connectivity problems.
IntermediateActive Directory ManagementManaging user accounts, password resets, and security group permissions within a Windows domain environment.