Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware and software malfunctions.
IntermediateIncident ManagementThe practice of managing the lifecycle of all IT service disruptions through a structured ticketing system.
IntermediateOperating System AdministrationConfiguring, updating, and maintaining end-user environments across platforms like Windows, macOS, and Linux.
IntermediateTechnical Writing and DocumentationThe ability to create clear, concise knowledge base articles and guides for both technical staff and end-users.