Hard Skills
IntermediateSystem MonitoringContinuous observation of IT infrastructure and network performance to ensure availability and performance standards are met.
AdvancedIncident ManagementThe process of identifying, analyzing, and resolving critical IT service disruptions to restore normal operations quickly.
IntermediateRoot Cause Analysis (RCA)A systematic process for identifying the underlying cause of technical problems to prevent recurrence.
IntermediateScripting and AutomationWriting code (e.g., Python, PowerShell, Bash) to automate repetitive IT administrative tasks and deployments.