Hard Skills
IntermediateMulti-line Phone System OperationTechnical proficiency in managing high-volume calls, transfers, and digital switchboards.
IntermediateOffice Productivity SoftwareProficiency in using tools such as Microsoft Word, Excel, and Outlook for scheduling and documentation.
BasicRecords ManagementSystematic control of visitor logs, mail distribution, and administrative filing systems.
Soft Skills
IntermediateVerbal CommunicationThe ability to convey information clearly and professionally to visitors and staff members.
AdvancedConflict ResolutionThe skill of de-escalating tense situations and addressing visitor complaints effectively.