Hard Skills
AdvancedCrew Resource ManagementThe effective use of all available resources for flight crew personnel to assure a safe and efficient operation, reducing error and avoiding stress.
ExpertIn-flight Safety and Emergency ProceduresProficiency in using emergency equipment, performing evacuations, and administering first aid or CPR in accordance with aviation standards.
IntermediateRegulatory ComplianceDeep understanding of aviation laws and airline-specific policies regarding cabin safety, security, and passenger handling.
Soft Skills
IntermediateDe-escalation and Conflict ResolutionTechniques used to calm agitated passengers and resolve disputes in a confined environment to maintain order.
AdvancedCabin Crew LeadershipThe ability to lead, delegate tasks, and oversee the performance of flight attendants while maintaining service standards.