Hard Skills
AdvancedCrew Resource Management (CRM)The effective use of all available resources for flight crew personnel to assure a safe and efficient operation, reducing error and avoiding stress.
AdvancedMedical First ResponseProviding immediate medical assistance and using specialized equipment like AEDs during in-flight emergencies.
IntermediateIn-flight Inventory ControlManaging on-board supplies, catering stocks, and duty-free sales reporting to ensure resource availability.
Soft Skills
ExpertDe-escalation TechniquesStrategies used to manage difficult passenger behavior and diffuse potentially volatile situations within the aircraft cabin.
AdvancedSafety LeadershipDirecting and motivating the cabin crew to adhere strictly to safety protocols and regulatory requirements.