Hard Skills
IntermediateProduct Knowledge (Housewares)The ability to understand and explain features, benefits, and care instructions for kitchenware, appliances, and home goods.
IntermediateVisual MerchandisingThe practice of developing floor plans and three-dimensional displays to maximize sales and aesthetic appeal.
BasicInventory ManagementMonitoring stock levels, restocking shelves, and processing incoming shipments to ensure product availability.
BasicPoint of Sale (POS) OperationThe technical ability to process transactions, manage returns, and handle cash or digital payments using a register system.
Soft Skills
IntermediateSales TechniquesStrategies used to identify customer needs, handle objections, and close sales through upselling and cross-selling.
IntermediateInterpersonal CommunicationBuilding rapport with customers through active listening, clear verbal expression, and positive body language.