Hard Skills
IntermediateProperty Management System (PMS) ProficiencyThe ability to operate hotel-specific software like Opera, Cloudbeds, or Mews to manage reservations, room assignments, and guest profiles.
IntermediateFinancial Accuracy and Cash HandlingProficiency in processing credit card transactions, managing cash drawers, and verifying billing details for room charges and amenities.
IntermediateUpselling and Ancillary Revenue GenerationThe ability to persuasively suggest room upgrades, dining services, or local tours to increase the guest's total spend.
IntermediateConcierge and Local KnowledgeExpertise in local attractions, transportation options, and dining recommendations to provide value-added service to guests.