Hard Skills
EntryRoom SanitizationThe systematic process of cleaning and disinfecting guest room surfaces and high-touch areas according to health protocols.
EntryBed Making and Linen HandlingStripping and replacing bed linens according to specific brand standards for presentation and comfort.
EntryChemical Handling SafetyKnowledge of the safe use, mixing, and storage of cleaning chemicals, including understanding Safety Data Sheets (SDS).
EntryEquipment MaintenanceBasic care and troubleshooting of housekeeping tools such as vacuum cleaners, carts, and floor polishers.
IntermediateInventory ManagementTracking and replenishing guest room amenities and cleaning supplies to ensure carts are stocked for each shift.
Soft Skills
IntermediateEfficiency and Time ManagementThe ability to complete a designated quota of room cleanings within a scheduled shift without sacrificing quality.
IntermediateAttention to DetailThe ability to spot and rectify minor issues such as dust, hair, or smudges that impact the perceived quality of the room.
EntryGuest Interaction and EtiquetteProfessional communication with guests when working in public areas or entering occupied rooms, maintaining privacy and courtesy.