Hard Skills
IntermediateStaff RecruitmentThe process of sourcing, interviewing, and selecting candidates for front office roles such as receptionists and concierges.
IntermediateLabor SchedulingPlanning and managing staff shifts to ensure adequate coverage while minimizing unnecessary labor expenses.
IntermediateTraining and DevelopmentDesigning and delivering training programs for standard operating procedures, guest service, and software usage.
Soft Skills
AdvancedPerformance ManagementSetting performance standards, conducting regular appraisals, and providing constructive feedback to front-of-house staff.
AdvancedEmployee RelationsManaging workplace interactions, resolving internal conflicts, and fostering a positive team culture.