Hard Skills
IntermediateProperty Management System (PMS) ProficiencyThe ability to navigate and utilize hotel software such as Opera or Fosse for reservations, room assignments, and guest billing.
IntermediateFinancial Transaction AccuracySkills in processing credit card payments, handling cash, and performing end-of-shift reconciliations.
BasicConcierge and Local KnowledgeKnowledge of local attractions, transportation, and dining options to provide recommendations to guests.
IntermediateEmergency Response CoordinationFollowing established protocols for guest safety during fires, medical emergencies, or security breaches.