Hard Skills
IntermediateReservation Management SystemsProficiency in using digital platforms such as OpenTable, Resy, or Yelp Reservations to manage bookings and guest flow.
AdvancedFloor Management and PacingStrategically assigning tables to balance server workloads and maintain a steady flow of service throughout the dining area.
BasicPoint of Sale (POS) LiteracyBasic operation of POS terminals for checking in guests, viewing bills, or updating table statuses.
Soft Skills
AdvancedGuest Greeting and ReceptionThe ability to provide a warm, professional welcome and manage the initial guest experience effectively.
AdvancedConflict ResolutionHandling guest complaints regarding wait times or seating preferences with empathy and professionalism.
IntermediateCommunication CoordinationRelaying critical information between guests, servers, and kitchen staff regarding special requests or allergies.