Hard Skills
IntermediateReservation Software ProficiencyThe ability to operate digital booking platforms such as OpenTable, Resy, or Yelp Reservations to manage guest bookings and table inventory.
AdvancedFloor and Seating ManagementThe strategic allocation of guests to tables to balance server workloads and maintain an efficient flow of service throughout the dining area.
BasicMenu and Dietary KnowledgeA comprehensive understanding of the food and beverage offerings, including the ability to answer basic questions about ingredients and allergens.
Soft Skills
BasicGuest Relation and HospitalityThe practice of welcoming guests, managing first impressions, and maintaining a professional demeanor to ensure a high-quality customer experience.
IntermediateConflict De-escalationThe ability to calmly and effectively handle guest complaints regarding wait times, seating preferences, or service delays.