Hard Skills
IntermediatePatient Data EntryThe accurate input of patient demographic, insurance, and medical history information into hospital electronic health records (EHR).
IntermediateHIPAA Compliance KnowledgeThe understanding and application of the Health Insurance Portability and Accountability Act standards for protecting sensitive patient information.
BasicMedical TerminologyKnowledge of specialized vocabulary used in healthcare to accurately process inquiries and document patient records.
IntermediateHospital Switchboard OperationManaging high-volume multi-line telephone systems to route emergency and non-emergency calls to appropriate departments.
Soft Skills
IntermediateDe-escalation TechniquesThe use of verbal and non-verbal communication strategies to calm agitated or distressed patients and visitors.
AdvancedEmpathetic CommunicationThe ability to interact with patients and families with sensitivity, understanding, and active listening during stressful health events.