Hard Skills
IntermediatePatient Data EntryThe ability to accurately input personal, medical, and insurance information into Electronic Health Record (EHR) systems while maintaining high data integrity.
AdvancedInsurance VerificationThe process of confirming a patient's insurance coverage eligibility, benefits, and authorization requirements with healthcare payers.
AdvancedHIPAA ComplianceStrict adherence to the Health Insurance Portability and Accountability Act standards for protecting sensitive patient health information.
IntermediateMedical TerminologyBasic understanding of clinical language and abbreviations to correctly route patients and interpret physician orders.
Soft Skills
IntermediateDe-escalation TechniquesThe use of communication strategies to calm agitated, stressed, or aggressive patients and visitors in a high-pressure environment.
IntermediateAdministrative TriagingPrioritizing multiple tasks such as patient check-ins, emergency notifications, and phone inquiries based on urgency.