Hard Skills
IntermediateRadio Protocol & CommunicationUsing standardized radio terminology and phonetic alphabets to ensure clear transmission of information over airwaves.
AdvancedEmergency Dispatch CoordinationManaging the deployment of resources and personnel in response to accidents or highway hazards.
BasicMulti-line Telephone System ManagementHandling multiple incoming calls simultaneously while prioritizing emergency vs. non-emergency traffic.
IntermediateGeographic Information Systems (GIS) MasteryUtilizing digital maps and GPS tracking to pinpoint the exact location of vehicles and incidents on the highway network.
Soft Skills
AdvancedSituational Awareness & Stress ToleranceMaintaining focus and making calm decisions during high-stakes, time-sensitive traffic emergencies.