Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware, software, and connectivity issues reported by end-users.
Entry-levelTicketing System ProficiencyExpertise in using incident management software such as ServiceNow, Zendesk, or Jira to track, document, and prioritize support requests.
IntermediateRemote Desktop SupportUtilizing tools to access and control a user's workstation remotely to resolve technical problems without being physically present.
IntermediateKnowledge of Operating SystemsIn-depth understanding of Windows, macOS, or Linux environments to configure settings and resolve OS-specific errors.