Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware, software, and connectivity issues for end-users.
IntermediateIncident Management SystemsProficiency in using ticketing platforms like ServiceNow, Zendesk, or Jira to log, track, and escalate user requests.
IntermediateActive Directory AdministrationManaging user accounts, password resets, and permissions within a Windows domain environment.
AdvancedOperating System ProficiencyDeep knowledge of installing, configuring, and maintaining Windows, macOS, or Linux environments.
IntermediateNetwork Connectivity DiagnosticsTroubleshooting basic network issues related to VPN, Wi-Fi, DNS, and IP configurations.