Hard Skills
IntermediateAudiometric InterpretationThe ability to analyze audiograms and clinical hearing test results to determine the specific needs of a customer.
AdvancedHearing Aid Fitting and ProgrammingUsing specialized software to calibrate digital hearing devices to the specific auditory profile of the user.
IntermediateVisual Merchandising for Health RetailThe practice of designing and arranging product displays in a retail environment to highlight hearing technology and educational materials.
IntermediateCRM and Lead ManagementProficiency in using Customer Relationship Management software to track inquiries, follow up on leads, and manage appointment schedules.
Soft Skills
AdvancedConsultative SellingA sales technique focusing on building a relationship and asking discovery questions to identify customer needs rather than pushing a specific product.
ExpertPatient EmpathyThe capacity to understand the emotional and social challenges associated with hearing loss in order to provide supportive service.