Hard Skills
IntermediateHardware TroubleshootingThe process of identifying, diagnosing, and resolving physical malfunctions in computer components, peripherals, and internal hardware systems.
IntermediateNetwork ConfigurationSetting up and maintaining local area networks, wireless connections, and VPN access for user devices to ensure seamless connectivity.
IntermediateIncident ManagementSystematically logging, tracking, and managing IT service requests through a ticketing system from reporting to resolution.
BasicInventory ManagementTracking and managing the lifecycle of physical IT assets, including procurement, deployment, and decommissioning.