Hard Skills
IntermediateSpa Management Software ProficiencyThe ability to use industry-standard software for booking appointments, managing therapist schedules, and processing client data.
IntermediateRetail Sales & UpsellingThe capacity to recommend spa products and additional services to guests based on their preferences and needs.
IntermediatePOS & Cash HandlingAccurately processing payments, managing cash drawers, and handling various transaction types including gift cards and vouchers.
Soft Skills
AdvancedGuest Relations & HospitalityProviding a welcoming environment and addressing guest needs with professional etiquette and empathy.
AdvancedConflict ResolutionEffectively managing guest complaints or scheduling mishaps with a calm demeanor to reach a satisfactory solution.