Hard Skills
IntermediateProperty Management Systems (PMS)Proficiency in using hotel software like Opera, FOSSE, or OnQ to manage reservations, check-ins, and guest billing.
IntermediateCash Handling and Financial AccuracyAccurately processing payments, managing a cash drawer, and performing daily audit reconciliations.
IntermediateUpselling and Revenue GenerationIdentifying opportunities to offer room upgrades, late check-outs, or ancillary services to guests.
IntermediateEmergency Response ProtocolsKnowledge of fire safety procedures, evacuation plans, and medical emergency responses specific to the hotel.