Hard Skills
IntermediateTee Time ManagementThe process of coordinating and scheduling golfers to ensure they begin their rounds at assigned intervals for optimal course flow.
ExpertKnowledge of Golf Etiquette and RulesComprehensive understanding of USGA rules and the social codes of conduct expected on a golf course to guide players.
IntermediatePace of Play MonitoringThe active tracking of group progress on the course and implementing interventions to prevent delays.
FoundationalRadio Communication ProtocolProficiency in using two-way radios to coordinate with the pro shop, marshals, and maintenance staff effectively.
Soft Skills
IntermediateConflict ResolutionThe ability to handle disputes between players or address complaints regarding pace of play and course rules in a professional manner.
FoundationalCustomer Service ExcellenceProviding a welcoming and professional first point of contact for golfers to enhance their overall experience.