Hard Skills
IntermediateCasino Operations OversightManaging and monitoring the activities at various gaming tables to ensure adherence to established house rules and procedures.
ExpertRegulatory Compliance KnowledgeDeep understanding of table game mechanics and ensuring all activities comply with local gaming laws and internal control systems.
IntermediateFinancial Asset ReconciliationOverseeing the opening and closing of gaming tables, including chip counts, fill/credit procedures, and documenting financial transactions.
Soft Skills
AdvancedConflict ResolutionHandling disputes between players or between players and dealers effectively to maintain a professional and safe environment.
IntermediateStaff Performance CoachingEvaluating dealer performance and providing constructive feedback to improve game pace, accuracy, and customer engagement.