Hard Skills
BasicCash Handling and POS OperationThe proficiency in processing financial transactions, managing a cash drawer, and using Point of Sale software accurately.
BasicGame Equipment MaintenanceBasic technical ability to inspect, troubleshoot, and perform minor repairs or resets on mechanical or electronic game units.
IntermediateSafety ComplianceKnowledge and adherence to operational safety standards, emergency procedures, and guest height/age restrictions.
BasicInventory ManagementThe process of tracking prize inventory levels, restocking displays, and documenting stock usage for replenishment.
Soft Skills
IntermediateCustomer ServiceThe ability to provide friendly, helpful assistance to guests to ensure a positive and engaging experience at the amusement facility.
IntermediateConflict ResolutionThe skill of de-escalating disputes regarding game outcomes, prize eligibility, or guest behavior in a professional manner.
IntermediateUpselling and PersuasionThe ability to attract guests to the concession stand and encourage multiple game plays or upgrades through effective communication.