Hard Skills
IntermediateProduct Material ExpertiseIn-depth knowledge of furniture construction materials including wood species, fabric grades, foam densities, and metal finishes.
IntermediateVisual MerchandisingThe strategic arrangement of furniture and accessories on the showroom floor to create appealing lifestyles and optimize traffic flow.
IntermediateSpatial Planning and DesignUsing floor planning tools or manual sketching to help customers visualize furniture dimensions and placement within their homes.
BasicPoint of Sale (POS) and CRM ProficiencyOperational skill in using digital systems to process orders, manage inventory, and track customer lead history.
Soft Skills
AdvancedConsultative Needs DiscoveryThe ability to use open-ended questioning to understand a customer's lifestyle, budget, and aesthetic preferences.
IntermediateActive Listening and Rapport BuildingDemonstrating genuine interest in customer concerns and building professional trust to facilitate long-term sales relationships.
AdvancedObjection ManagementThe ability to navigate customer hesitations regarding price, delivery timelines, or aesthetic doubts without being aggressive.