Hard Skills
IntermediateProduct Specification KnowledgeComprehensive understanding of furniture materials, appliance energy ratings, and technical features to provide accurate information to customers.
IntermediateVisual MerchandisingThe skill of arranging floor displays and showroom vignettes to highlight product features and stimulate customer interest.
BasicPOS and Inventory Software ManagementOperating digital systems for processing transactions, managing financing applications, and checking real-time stock availability.
Soft Skills
AdvancedConsultative SellingThe process of identifying customer lifestyle needs and recommending specific furniture or appliance packages that solve those needs.
AdvancedObjection HandlingThe ability to address and resolve customer concerns regarding pricing, financing, or product durability to secure a sale.
IntermediateCustomer Service ExcellenceManaging customer inquiries and complaints professionally to ensure a positive shopping experience and post-purchase satisfaction.