Hard Skills
ExpertMortuary Science and EmbalmingTechnical proficiency in the chemical preservation, sanitation, and restorative art of human remains.
IntermediateRegulatory Compliance and Funeral LawKnowledge of federal and state laws regarding death certificates, transportation permits, and FTC funeral rule requirements.
IntermediateEvent Planning and LogisticsThe coordination of funeral service schedules, venue logistics, floral arrangements, and transportation.
IntermediateFinancial Counseling and SalesGuiding families through the selection of funeral packages, caskets, and burial options while managing contract negotiations.
Soft Skills
AdvancedCompassionate CommunicationThe ability to interact with grieving families using empathy, active listening, and professional sensitivity.
AdvancedConflict ResolutionManaging family disputes or disagreements regarding service details or financial obligations during highly emotional periods.
IntermediateGrief Counseling BasicsUnderstanding the stages of grief to provide immediate emotional support and referrals to professional therapy services.