Hard Skills
IntermediateProperty Management System (PMS) ProficiencyThe ability to operate hotel-specific software suites used for managing reservations, room assignments, and guest billing.
IntermediateCash Handling and Payment ProcessingAccurately processing credit card transactions, foreign currency exchange, and managing a daily cash drawer.
IntermediateEmergency Response CoordinationKnowledge of and ability to execute safety protocols during fire alarms, medical emergencies, or security breaches.
IntermediateConcierge and Local Area KnowledgeMaintaining up-to-date information regarding local attractions, transportation, and dining to assist guests.