Hard Skills
IntermediateProspecting and Lead GenerationThe process of identifying and contacting potential business clients who require international or domestic freight forwarding services.
AdvancedIncoterms KnowledgeExpertise in the International Commercial Terms that define the responsibilities of buyers and sellers in international trade.
IntermediateCRM ProficiencyEffective use of Customer Relationship Management software to track interactions, manage leads, and forecast sales activity.
IntermediateFreight Rate QuotingCalculating complex shipping costs based on weight, volume, destination, and mode of transport (Air, Sea, Road, Rail).
Soft Skills
AdvancedCommercial NegotiationThe ability to discuss and reach mutually beneficial agreements on shipping rates, service levels, and contract terms.
IntermediateAccount ManagementNurturing long-term relationships with existing clients to ensure satisfaction and identify opportunities for upselling.
IntermediateMarket IntelligenceMonitoring global shipping trends, carrier capacity, and geopolitical factors that affect freight movements.