Hard Skills
AdvancedFormal Table Service ProtocolsProficiency in specific high-end serving styles including silver service, French service, and synchronized plate cloche removal according to fine dining standards.
IntermediateEnology and Gastronomy KnowledgeComprehensive understanding of wine regions, varietals, flavor profiles, and the ability to suggest appropriate food pairings.
IntermediatePOS and Billing ProficiencyThe technical skill required to operate Point of Sale software for accurate order entry, discount application, and complex payment splitting.
IntermediateHACCP and Food Safety ComplianceAdherence to Hazard Analysis and Critical Control Points standards, including allergen management and temperature control protocols.
Soft Skills
IntermediateInterpersonal EtiquetteThe ability to maintain professional decorum, manage guest interactions with poise, and adapt communication styles to high-profile clientele.
AdvancedService Recovery and Complaint ResolutionThe use of emotional intelligence and problem-solving techniques to address guest dissatisfaction and rectify service errors instantly.
IntermediateMulti-tasking and Pace ManagementThe ability to prioritize tasks in a high-pressure environment while maintaining the calm appearance required in formal settings.