Hard Skills
AdvancedEmergency Medical ResponseProficiency in administering first aid, performing CPR, and operating Automated External Defibrillators (AED) in a confined aviation environment.
AdvancedCrew Resource Management (CRM)The effective use of all available resources, including equipment and people, to achieve safe and efficient flight operations.
ExpertRegulatory Compliance KnowledgeDeep understanding of FAA, EASA, or local civil aviation authority mandates regarding safety, security, and cabin configurations.
Soft Skills
ExpertCrisis ManagementThe ability to remain calm and lead passengers and crew during emergencies such as medical incidents, mechanical failures, or security threats.
AdvancedConflict ResolutionTechniques for de-escalating tense situations involving unruly passengers or disputes between crew members to maintain a safe cabin environment.
IntermediateCultural IntelligenceThe capacity to recognize and adapt to diverse cultural norms, languages, and dietary requirements of a global passenger base.
AdvancedPerformance Management and LeadershipSpecific to the Purser/Director role, the ability to supervise cabin crew, provide real-time coaching, and conduct performance debriefs.