Hard Skills
AdvancedCabin Crew ManagementThe ability to oversee, coordinate, and supervise the performance of flight attendants during a flight to ensure standard operating procedures are followed.
ExpertEmergency Response LeadershipDirecting crew and passengers during critical incidents such as evacuations, medical emergencies, or cabin depressurization.
AdvancedAviation Regulatory ComplianceIn-depth knowledge and application of international and local civil aviation authority rules regarding flight safety and crew duty times.
Soft Skills
AdvancedConflict De-escalationThe technique of managing disruptive passenger behavior or internal crew disputes calmly and effectively to maintain cabin order.
IntermediateIn-flight Service RecoveryAddressing and rectifying service failures or passenger complaints mid-flight to restore customer satisfaction.