Hard Skills
AdvancedEmergency TelecommunicationsThe ability to operate multi-line telephone systems and emergency reporting platforms to receive, process, and route emergency calls efficiently.
AdvancedComputer-Aided Dispatch (CAD) SystemsProficiency in using specialized software to log incident details, track unit locations, and manage emergency resources in real-time.
IntermediateEmergency Medical Dispatch (EMD)Providing life-saving pre-arrival medical instructions to callers using standardized medical protocols.
AdvancedRadio Communication ProtocolsKnowledge of standard radio terminology, equipment operation, and clear-text communication used to coordinate with fire and EMS units.