Hard Skills
IntermediateComputer-Aided Dispatch (CAD) ProficiencyThe ability to operate specialized software platforms used to record incident data and deploy resources.
AdvancedEmergency Medical Dispatch (EMD) ProtocolsThe systematic use of prioritized questions and instructions to assist callers before responders arrive.
IntermediateGeographic Information Systems (GIS) NavigationThe ability to interpret digital mapping tools and coordinates to identify caller locations and routing paths.
IntermediateRadio Dispatch ProceduresKnowledge of radio hardware, frequency management, and standardized communication codes for field units.
Soft Skills
AdvancedCrisis CommunicationMaintaining clear, authoritative, and calm verbal interactions during high-stress emergency scenarios.
AdvancedMulti-tasking under PressureThe cognitive ability to manage simultaneous information streams, such as phone calls, radio traffic, and data entry.
IntermediateActive Listening and Information InterrogationTechniques used to extract vital details from distressed callers through focused listening and structured questioning.